Job Description

The Banquet Server is responsible for the set-up and serving of food and beverages at all banquet functions according to the hotel standards that will result in the complete satisfaction of the guests attending the event. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner. Must attend all designated pre-event meetings. Must be able to understand how to read a Banquet Event Order (BEO), including a room diagram. Gather and coordinate all equipment necessary to service banquet event. Maintain a clear and obstruction free service corridor. Perform all Banquet sidework as designated by the Banquet Captain and/or Banquet Manager. Efficiently and properly perform all service standards to encourage safe and efficient hotel operations. Efficiently attend to all needs of the guest during functions and function related duties. Report to Banquet Captain and/or Banquet Manager any need for housekeeping and/or repairs of and banquet equipment. Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high level of standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. Follow all money handling procedures when serving the guest. Prepare room according to the BEO (Banquet Event Order) and the various meal functions. Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly. Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions. Respond to guest problems, complaints and accidents. Communicate to management, if necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE: To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: A high school diploma or general education degree (GED); or 3 to 6 months of related experience in a hotel or a related field preferred. QUALIFICATIONS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to interpret and perform basic math functions. Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. WORK ENVIRONMENT: Some of the work is conducted in a typical office environment with temperature control and natural and artificial light. There is frequent exposure to the outdoors including seasonal weather and materials used in maintenance work. PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. Physical Activity: Flexible and long hours sometimes required. Medium work – Exerting up to 50 lbs. of force occasionally, and/or 20 lbs of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand and/or walk for long periods of time or during entire shift.

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