EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Range: $37.50 - $62.00 Department Details This positions requires a BSN. Job Summary The Clinical Program Manager develops, implements, coordinates and evaluates clinical programs and services. Lead and oversee the development,...
...daycare About ThedaCare! Summary : The Invasive Cardiovascular Technologist is a health care professional who uses high-technology equipment at the direction of a qualified physician to assist with invasive procedures on patients leading to the diagnosis and treatment...
Apex Transportation, Inc. , Frac Sand CDL A Diver , Class AHenderson, COLORADO , Pay: HourlySeeking Safeland Trained CDL Class A drivers who can operate 18 speed transmissions for 12 hour shifts PM up to six days a week. Overtime paid after 40 hours and we use Omnitracs...
...Institute of America. Only 75 minutes north of New York City, the area offers easy commuter access to the city via Metro North and Amtrak rail lines. Our vibrant cities and picturesque villages interweave culture, history and recreation in one of the countrys most livable...
...Pharmaceutical Sales Representative Specialty & Entry Level We are a diverse and fast-growing pharmaceutical company committed to focusing on patient health while delivering high performance. Our Pharmaceutical Sales Rep team provides strategic direction for our company...